Privacy Policy

INTRODUCTION

This is the privacy and cookies policy for http://www.adeam.com, being the e-commerce website of ADEAM International (we, us and our) for the sale and purchase of our products (Site). For the purposes of the General Data Protection Regulation (the “GDPR”), we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. 

By using the Site, you consent to the collection and use of information in accordance with this privacy policy. We reserve the right to change this privacy policy from time to time by changing it on the Site.

Whose personal data do we process?

We may process personal data relating to you if:

* You are a user of the Site.

* You are a customer of us.

* You use our products.

* You are someone to whom we want to advertise or market our products.

Information We May Collect From You

We may collect and process the following information about you:

• Information (such as your name, email address, billing address, delivery address, telephone number, product selections, payment type, card expiry number, or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site, purchase any goods from the Site, request any information, or enter into any competition or promotion we may sponsor;
• In connection with an account sign-in facility, your log-in and password details;
• Details of any transactions made by you through the Site;
• Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site;
• Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content; and
• Information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.    We may, from time to time, run referral programs or similar initiatives, such as a "Tell a Friend" program, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

OUR COOKIES

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. A cookie is a simple text file that is issued to your computer when you visit a website and which stores and sometimes tracks information about your use of a website. Each cookie is unique to your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.   Cookies are not programs and therefore cannot contain viruses or other malicious software

We use the following categories of cookies on our Site.

• CATEGORY 1: STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying you as a user.

• CATEGORY 2: PERFORMANCE COOKIES

These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Google Analytics is a system used by many websites to record information about who visits a website. Google sets five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.com/intl/en/analytics/privacyoverview.html

• CATEGORY 3: FUNCTIONALITY COOKIES

These cookies remember choices you make such as the country/region you visit our Site from, language and search parameters such as size, color or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

In addition, these cookies remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

• CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Google to provide you with more personalized adverts when visiting other websites.

• CATEGORY 5: SOCIAL MEDIA COOKIES

These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

We (and other third parties acting on our behalf) may automatically track and collect information about the IP address, domain service, country/region location, time zone, language, the type of computer and web browser you are using and the pages you visit (including by using web beacons and other similar technology). If you access our Site via your mobile device, we may also collect information about your mobile provider and your mobile device. We use this information so that we can administer and improve our system, analyze trends, track users' movements, gather broad demographic information for aggregate use and detect suspicious or fraudulent transactions. If these automated processes reject your transaction on the basis that it is a suspicious or fraudulent, you may contact us and ask us to reconsider the decision within 21 days of receiving such notification. We are likely to use very similar criteria to review your transaction in person so there is no guarantee that the decision will be different.

 

OPT-IN AND OPT-OUT

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.   If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.   

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

The information that you provide to process an order, such as email address, mailing address, or telephone number may be used to contact you regarding your order or to send you service-related updates. By submitting your mailing address, whether by placing an order or otherwise, you are opting into receiving direct mail marketing from ADEAM International. In order to opt out of receiving direct mail, email client.services@adeamonline.com with the subject line, “Unsubscribe from direct mail” and include your name and the full mailing address in the body of the email.

The email address you submit when placing an order will not be used for marketing purposes unless you opt into receiving email newsletters. You can opt into email newsletters during checkout, when creating an account, or on email collection forms on the Site. You can opt out of, or change your preferences, for email marketing at any time. With the exception of service-related transactional emails, all email newsletters from us will include links to unsubscribe or change your email settings.

 

USES MADE OF YOUR INFORMATION

We will use the information you provide to:

• carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• provide you, with information about goods or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site) indicating your consent to receiving marketing material from us;
• verify and carry out financial transactions in relation to payments you make online;
• notify you about changes to our service provided by the Site;
• and ensure in our legitimate interests that content from our Site is presented in the most effective manner for you and for your computer.

We will use the information we collection about you to:

• administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, in our legitimate interests, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
• improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
• identify visitors to the Site;
• allow you to participate in interactive features of our Site, when you choose to do so;
• support our legitimate efforts to keep our Site safe and secure;
• measure the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them in our legitimate interests and subject to your stated preferences where relevant.
• and send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can tell us not to contact you with information regarding our products and services or those of third parties, either at the point such information is collected on the Site (by checking or unchecking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting Us details at the end of this privacy policy.

Legal Grounds For Our Processing Of Your Personal Data

The basis on which we process your personal data is as follows:

• Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
• Otherwise, we will process your personal data only where the processing is necessary:
• for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
• or compliance with a legal obligation to which we are a subject; or
• for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

 

INFORMATION SHARING

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services or in other tasks, from time to time.

We have subcontracted the operation of certain aspects of the Site to Shopify. Services provided or procured by Shopify include, but are not limited to, payment processing, customer service, hosting and delivery logistics. Our agents and contractors will only use your information to the extent necessary to perform their functions, and always subject to appropriate security and contractual safeguards.

We may share your information with other companies and organizations for identity verification and fraud protection purposes to the extent permitted by applicable laws.

In the event that we undergo reorganization or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organized entity or third party.

You should be aware that we may be under a duty to disclose or share your personal information and/or user information in order to comply with any legal obligation. We may also disclose your personal information if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.

 

PUBLIC FORUMS

The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

 

YOUR CALIFORNIA PRIVACY RIGHTS

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the address set forth below. Please allow 30 days for a response.

 

CHILD SAFETY

Protecting the safety of children when they use the Internet is very important to us. If you are under the age of eighteen (18) years, or under the age of majority in your country/region, please do not send personal information to us or anyone else online, register or proceed with an online purchase and ask an adult to proceed with the required procedures.

 

EXTERNAL LINKS

The Site may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and processes and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before you submit any personal data to these websites.

 

PAYMENT PROCESSING

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider from time to time, including PayPal. You will be providing credit or debit card information directly to such payment provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. Information which you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions. For more information please contact us.

 

SECURITY

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

DATA RETENTION

We process personal data only for so long as it is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

 

STORAGE OF YOUR INFORMATION

Your personal information may be transferred to, and stored at a destination outside of the European Economic Area including the US. The US and other non-US countries do not have similar data protection laws to the USA, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe. Where we transfer your information we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the Unites States of America (USA) and may be processed by staff operating outside the USA who work for these third parties or for us or one of our suppliers. This includes staff engaged in, among other things, the processing of payment details and the provision of support services. The countries/regions concerned may not have similar data protection laws to the USA. Where we transfer your information we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

 

YOUR RIGHTS

You have the following rights in relation to personal data relating to you that we process:

• You may request access to the personal data concerned (please see the section on how to access to your personal data, below).
• You may request that any incorrect personal data about you that we are processing be rectified.
• In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
• Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent here, please note that this may affect our ability to provide you with our goods or services.
• If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal complaint with the Information Commissioner.

How to withdraw your consent to processing

 

You can withdraw your consent to any relevant processing of personal data:

• By emailing us at client.services@adeamonline.com
• By writing to us at the address below.

How to exercise your right of access to your personal data

 

You can exercise your right of access to your personal data:

• By emailing us at client.services@adeamonline.com
• By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

 

CONTACTING US

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to client.services@adeamonline.com or write to us at:

ADEAM International
770 Madison Avenue
New York, NY
10065
United States

 

THE INFORMATION REGULATORS

At the US federal level, the Federal Trade Commission Act (15 U.S. Code § 41 et seq.) broadly empowers the U.S. Federal Trade Commission (FTC) to bring enforcement actions to protect consumers against unfair or deceptive practices and to enforce federal privacy and data protections regulations.  The Information Commissioner’s Office (www.ico.org.uk) or the data protection supervisory authority in the EU country in which you live or work and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

 

CHANGES TO THIS POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy and cookies policy. 

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ACCESSIBILTY

ADEAM International is committed to facilitating and improving the accessibility and usability of its Website, www.adeam.com. ADEAM International strives to ensure that its Website services and content are accessible to persons with disabilities including users of screen reader technology. To accomplish this, ADEAM International has engaged UsableNet Inc, a leading web accessibility consultant to help test, remediate and maintain our Website www.adeam.com in-line with the Web Content Accessibility Guidelines(WCAG), which also bring the Website into conformance with the Americans with Disabilities Act of 1990.

DISCLAIMER

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website as accessible as possible some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied.

Contact Us If, at any time, you have specific questions or concerns about the accessibility of any particular web page on this Website, please contact us at client.services@adeamonline.com. If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue in your email , and we will make all reasonable efforts to make that page or the information contained therein accessible for you.

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service and Terms of Use shall not be construed against the drafting party.